Delivery and Shipping Terms

– Shipping and delivery: the Supplier will deliver to Customers, at the address specified at the time of the order, the selected and ordered products, in the manner set out in this article, by trusted couriers and/or freight forwarders (MAIL BOXES ETC, etc.).
The contract is perfected upon delivery of the goods by the Supplier to the courier. Therefore, the Supplier will not be liable in the event of non-delivery or delayed delivery, nor for total or partial damage to the goods themselves. Only the courier who carried out the shipment will be liable.

– At the time of delivery of the goods by the courier, the Customer is required to check:

that the quantity of goods ordered corresponds to what is indicated in the order;
that the packaging is intact, not damaged, nor wet or altered, including in the sealing materials. Any damage must be immediately contested with the courier making the delivery.
Once the courier’s document has been signed, the Customer will not be able to raise any objection regarding the external characteristics of what has been delivered.
– Delivery times: The parcel is entrusted to the courier on the working day following receipt of payment (or crediting thereof). For our shipments we use the Express service which in most cases guarantees delivery within 24-48 hours.

Delivery times will never exceed those provided for by Art. 6 of Legislative Decree 185/99 (30 days from the date of the order and/or from receipt of payment confirmation if available in stock). The aforementioned delivery times refer to the products present in the warehouse at the time of the order.

– Delivery delays: any delays in the delivery of the goods cannot be attributed nor are attributable to the Supplier. Nor, in any way, can the Supplier be held liable for damages caused by the Courier, in relation to the delayed delivery of the goods, to the customer or to third parties, the contract being understood as perfected upon delivery of the goods to the courier.

– Non-delivery: if the Courier, when delivering the goods, does not find anyone at the specified address, they will proceed to redeliver in the following days upon instruction from the Supplier, after having established this with the Customer. After thirty days of storage, the goods will be sent back to the Supplier and the Customer will not be able to assert any rights. All expenses, direct and indirect, will be entirely borne by the Customer.

– Delivery and packaging costs: shipping costs vary depending on the weight of the goods shipped and are calculated automatically at the cart stage. Packaging costs are borne by the Supplier.

– Fiscal Receipt / Invoice: for every order placed on castellomontegonzi.com, the Supplier will issue a fiscal receipt and/or invoice showing the price of all items, which will be placed inside the parcel. For the issuance of the invoice, any requests and information provided by the Customer at the time of the order shall be authoritative.

– Any mismatch between the goods ordered and those delivered must be promptly communicated to the Supplier.