Returns and Refunds

1.1 Pursuant to Art. 5 of Legislative Decree 185/1999, if the customer is a Consumer, they have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, subject to what is indicated in this article.
Please note that this right is reserved exclusively for natural persons, for those consumer customers who, as defined in Article 1, purchase the goods for purposes unrelated to and outside their professional activity. The right of withdrawal is not provided for professional customers, whether natural or legal persons, who act in relation to the purchase contract in a professional capacity. To exercise this right, the Consumer must manifest to the Supplier their intention to withdraw, within 14 working days from the date of receipt of the goods in the case of goods, or from the day of conclusion of the online contract for services. This communication must be sent by registered letter with acknowledgment of receipt addressed to Az. Agr. Castello di Montegonzi Società Agricola, with registered office at Via Chiantigiana snc
Montegonzi – Cavriglia (AR) always sent within the aforementioned 14-day period and followed by a confirmation by registered letter with acknowledgment of receipt, sent within the following 48 hours. Once the aforementioned withdrawal communication is received, the Supplier will promptly inform the Consumer of the instructions on how to return the goods, intact and in the original packaging, which must take place within the following 48 hours.
2.2. In any case, the right of withdrawal is subject to the following conditions:
– this right applies to the product purchased in its entirety; it is not possible to exercise withdrawal on only part of the purchased product;
– the purchased good must be intact and returned in the original packaging, complete in all its parts (including packing and any documentation and accessory equipment), without any missing items.
– this right does not apply to products made to measure or clearly personalized.
2.3. The shipping costs relating to the return of the goods are entirely borne by the Consumer. The goods, until the attestation of receipt in the Supplier’s warehouse, are under the complete responsibility of the Consumer.
In any case, the Supplier is in no way liable for damage or theft/loss of goods returned with uninsured shipments.
2.4. In the event of withdrawal, the Supplier will refund the Consumer the entire amount already paid, within 14 days from the date of receipt of the goods and, in any case, no later than 30 days from the Consumer’s communication. It will be the Consumer’s responsibility to promptly provide the bank details on which to obtain the refund (IBAN code of the invoice holder).
2.5. The right of withdrawal lapses totally, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where the Supplier ascertains:
– the absence of the outer packaging and/or the original inner packaging;
– the absence of integral elements of the product;
– damage to the product for reasons other than its transport.
In the event of lapse of the right of withdrawal, the Supplier will return the purchased goods to the Consumer sender, charging the latter the shipping costs.